Return & Refund Policy
At FREEMO, we want you to be satisfied with your purchase. If you are not completely satisfied, please review our return policy below.
Eligibility
Items must be returned within 14 days of delivery. To qualify for a return, items must be:
- Unused
- In their original condition
- In the original packaging
Returns that do not meet these conditions may not be accepted.
10% – 15% Handling fee will be charged.
Returns
Customers are responsible for the cost of return shipping, unless the item received is incorrect or defective.
Goods may only be returned within 7 days with original invoice and in their original condition.
Exchanges
We offer exchanges for different sizes or colors where applicable on the same product.
To request an exchange, please follow the return instructions and clearly indicate that you would like an exchange instead of a refund.
Changes are done if stock is available
Non-Returnable Items
The following items cannot be returned:
Custom Orders
Products made according to specific customer requirements such as custom upholstery fabrics, foam cuts, or furniture dimensions.
Personalized Items
Products that have been customized with personal details or specifications.
Final Sale Items
Items sold as part of clearance promotions or marked as Final Sale on the product page.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery so we can resolve the issue as quickly as possible.
Refund Timeline
Once the returned item has been received and inspected, refunds will be processed within 5–7 business days to the original payment method used at checkout.
Shipping fees are non-refundable unless the return is due to our error.
Contact
For any return inquiries please contact:
Email: online@freemo.co.za
Shipping Policy
Order Processing
Orders are typically processed within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Times
Estimated delivery times:
- Standard shipping: 3–7 business days
- Delivery times may vary depending on location and courier service availability.
International shipping is available to select countries. Customers are responsible for any customs duties, taxes, or import fees required by their country.
Shipping Confirmation
Once your order has been shipped, you will receive an email confirmation with tracking information so you can monitor your delivery.
Delivery Delays
While we strive to deliver orders on time, delays may occur due to courier operations, weather conditions, or high shipping volumes.
Privacy Policy
At FREEMO, we respect and protect your privacy.
Information We Collect
We may collect the following personal information when you place an order or interact with our website:
- Name
- Email address
- Shipping and billing address
- Phone number
- Payment information
How We Use Your Information
Your information may be used to:
- Process and deliver your orders
- Provide customer support
- Improve our products and services
- Send promotional communications (if you opt in)
Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, loss, or misuse.
Third-Party Sharing
We do not sell or rent personal information. Information may only be shared with trusted third parties required to process orders, such as payment processors and courier services.
Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your data
Requests can be made by contacting:
online@freemo.co.za
POPIA Compliance
FREEMO complies with the Protection of Personal Information Act (POPIA) of South Africa.
Terms & Conditions
Acceptance of Terms
By accessing and using this website, you agree to comply with these Terms and Conditions.
Product Descriptions
We make every effort to ensure that product descriptions, images, and specifications are accurate. However, we do not guarantee that all information is completely error-free.
Pricing
All prices displayed on the website are subject to change without prior notice. The price charged will be the price displayed at the time the order is confirmed.
Order Acceptance
FREEMO reserves the right to refuse or cancel orders in cases of pricing errors, product availability issues, or suspected fraudulent activity.
Intellectual Property
All content on this website including text, images, graphics, and branding is the property of FREEMO and may not be reproduced without permission.
Limitation of Liability
FREEMO shall not be held liable for any damages arising from the use of this website or products purchased through it.
Governing Law
These terms are governed by the laws of South Africa
FAQ
How can I check my order status?
You can track your order by logging into your account and visiting the “My Orders” section.
How do I return an item?
Visit our return portal at:
Enter your order number and email address and follow the instructions.
How long does shipping take?
Standard shipping typically takes 3–7 business days depending on your location.
How can I contact customer support?
You can contact us at:
online@freemo.co.za
Support hours:
Monday – Friday
08:00 – 17:00 (GMT+2)