Return Policy
Eligibility: Items must be returned within 30 days of delivery, unused, and in original packaging.
Returns: Customer is responsible for the charges of the return
Exchanges: Free exchanges for different sizes or colors. Follow return instructions and indicate exchange preference.
Non-Returnable Items: Custom orders, personalized items, and final sale items.
Custom Orders: Items made to order according to specific customer requirements, such as custom upholstery fabrics or furniture dimensions.
Personalized Items: Products that have been customized with personal details,
Final Sale Items: Products sold as part of clearance events or final markdowns that are explicitly marked as final sale on the product page.
Refund Timeline: Refunds processed within 5-7 business days after receipt, to the original payment method.
Contact: support@freemo.co.za
Shipping Policy
Processing: Orders processed within 1-2 business days.
International Shipping: Available to select countries. Customers responsible for customs fees.
Confirmation: Email with tracking info sent upon shipment.
Privacy Policy
Collection: Personal info (name, email, shipping address, payment details) collected for order processing.
Usage: Used for order processing, customer support, and promotional communications.
Security: Security measures in place to protect personal info.
Third-Party Sharing: No sharing of personal info except for order processing.
Rights: Access, correct, or delete personal info by contacting support@freemo.co.za .
Terms and Conditions
Acceptance: Use of website constitutes agreement to terms.
Product Descriptions: Efforts made for accuracy, but no warranty of error-free descriptions.
Pricing: Prices subject to change. Price at purchase time is final.
Intellectual Property: Content is FREEMO property, protected by copyright.
Liability: Not liable for damages from website or product use.
Cookie Policy
Use: Cookies used to enhance browsing, analyze traffic, personalize content.
Types: Essential, Performance, Functional, Advertising.
Managing: Manage or disable cookies through browser settings.
FAQ
Order Status: Check status in ‘My Orders’ section of your account.
Return Process: Visit return portal at www.freemo.co.za with order number and email.
Shipping Times: Standard shipping 3-7 business days, expedited options available.
Contact: Email support@freemo.co.za available Monday to Fridays, 8 AM to 5 PM GMT+2.
This comprehensive policy document ensures that your customers are well-informed and can enjoy a hassle-free shopping experience.